At Your Service Newsletter Archives

At Your Service keeps our GlobalCare customers informed about new features, product upgrades and programs available to them as part of their GlobalCare contract.

DateIn This Issue
At Your Service
(October 2008 Issue)
  • Leveraging Certified Support Providers (CSPs)
  • Proficy DataMart Released
  • Water Solutions Pack 2008
  • New Support Website Updates
  • Tech Tip: "Be Aware of Known Technical Security Vulnerabilities"
At Your Service
(July 2008 Issue)
  • Announcing Our New EMEA Leader
  • Product Upgrades for GlobalCare Customers Only
    - Proficy Real-Time Information Portal v3.0
    - Proficy Change Management v5.8
    - Proficy HMI/SCADA - iFIX v5.0 (Available August)
  • Welcome to Our MTL MOST Workbench Customers
  • Introducing GlobalCare Premier Support
  • Net Promoter Score: Focusing on What Matters to You
  • eForum: Frequently Asked Questions
At Your Service
(April 2008 Issue)
  • 2007 Technical Support Case Management Metrics
  • Ensuring Your Support Success
  • Proficy Plant Applications 4.4
  • Proficy Process Systems 1.5 Release Update
  • Discover 2008 Innovation Seminars
  • Updated Knowledge Base CD Now Available
  • CIMPLICITY 7.5
  • Announcing Proficy Maintenance Gateway
  • Proficy SOA
  • Technical Account Manager
  • RSS Content Now Available
At Your Service
(Jan. 2008 Issue)
  • Automation Support Web Site Wins 2007 InfoWorld 100 Award
  • Ensuring Your Support Success
  • We Want to Hear From You
  • Proficy Batch Execution v5.1 Upgrade Now Available
  • Updated Knowledge Base CD Now Available
  • New Global Care Leader Announced
  • RSS Content Now Available from the GE Fanuc e-Forum
  • Automation Support Adds Two New Roles
  • iPod Winners Announced
At Your Serivce
(Oct. 2007 Issue)
  • Meet the GlobalCare Support All Star Team at Discover 2007
  • Commonly Asked Licensing Questions
  • Proficy HMI/SCADA - iFIX & Proficy Change Management Upgrades
  • The Knowledge Base CD