GE Fanuc Automation: Machine Tool Support and OEE Solutions

Machine Tool Controls & Solutions Support

Controls, Drives & Motors, Solutions

Meeting customer demands and getting a high-quality product out the door first time, every time, demands immediate answers to technical questions. GE Fanuc's Technical Assistance Hotline provides real-time technical support. Different support levels afford you the flexibility to choose the level of support appropriate for your operational needs.

Backup Kit
Basic Level Support
Electronic case management
Email support
Go to GlobalCare Online - for Technical Support Self Help
Phone support via call-back Mon-Fri 8AM-6PM ET
Gold Level Support
Same call access to support professionals Mon-Fri 8AM-6PM ET
InfoLink Plus CD with CNC Product Manuals
Electronic case management
Email Support
Go to GlobalCare Online - for Technical Support Self Help
Platinum Level Support
24 x 7 emergency support via call-back includes Sundays & Holidays
InfoLink Plus CD with CNC Product Manuals
Same call access to support professionals Mon-Fri 8AM-6PM ET
Electronic case management
Email Support
Go to GlobalCare Online - for Technical Support Self Help
Pocket Guide Library (1 Set)

These packages are currently only available to our customers and OEMs located in the Americas.

Additional Information
GE Fanuc industrial solutions include Proficy automation software, embedded solutions, motion control systems, overall equipment effectiveness (OEE) software, and CNC software, parts and retrofits.