GE - Products & Services - Services - Support & Maintenance - Proficy GlobalCare

Proficy GlobalCare Complete

Complex business environments have complex support needs, and Proficy GlobalCare Support is the best and most comprehensive way to optimize your investment. We developed GlobalCare Support to function beyond the scope of a traditional, reactive support model to provide you with fast, effective solutions throughout the product lifecycle. As a result, we provide a continuously high level of service for your complex support requirements.

Proficy GlobalCare
Benefits
Quality support from local and corporate support professionals
Fast access to support in plant-down situations
Around the clock access to electronic case management tools
Find answers any time through the on-line knowledge center featuring technical articles, FAQ's, manuals and product downloads
Support team equipped with sophisticated trouble-shooting and remote-diagnostic tools
Proactive communication to learn the latest support and product news
Cost effective access to the latest software feature enhancements
Program Deliverables
Direct access to product expertise through 800 GE FANUC
Support Available 8AM - 8PM*
24 x 7 emergency support
Software version upgrades
Online knowledge center
Service packs, product fixes, firmware and IPI's
Electronic case management
Knowledge Base CD
Electronic newsletter
* ET North America

Additional Information

Success Stories

    World Kitchen

    Made to Last
     World Kitchen, LLC, maker of world-renowned Corelle®, CorningWare® and Pyrex®, and GE Fanuc implement a durable production management system.

GE Fanuc industrial solutions include Proficy automation software, embedded solutions, motion control systems, overall equipment effectiveness (OEE) software, and CNC software, parts and retrofits.